Refund me please I didn’t mean to buy membership. Thanks.

I like to think that Grooby has the best customer service of any adult site, I’m fairly confident in that as I pick up selections from our customer service desk myself and answer them … but we’re not going to be pushed over, or stolen from, so when this piece of work emailed me this morning;

“Refund me please I didn’t mean to buy membership. Thanks.”

I had just the response;

“Can you clarify what you mean by ‘I didn’t mean to buy membership’ ?
While viewing the tour, did your hand accidentally slip to the join button, where it then randomly typed in a series of numbers which somehow managed your to match your credit card.   Did you then not mean to type in your home address?  After this calamity of errors, perhaps the mouse fell off the desk, where it continued to click into the members area, before downloading 970MB of transgender porn.   Perhaps in your haste to pick the mouse, your hand got caught on your penis and in disgust moved rapidly until …  and then you realized you ‘didn’t mean to buy membership’ ?

You can cancel from the bottom of any of our pages.   If you want to send us a check for the 970MB you downloaded, I’ll be happy to refund your membership.  Otherwise, unless you have more extenuating circumstances, you’ve paid for this service and we’ve delivered what you paid for.”

 

Just another Saturday morning.

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4 Responses to Refund me please I didn’t mean to buy membership. Thanks.

  1. Angel says:

    Yikes Steven…Talk about annoying one-liners. How do you have the time or energy to respond in such an enthusiastic way, especially with all the emails to run through?

  2. Ian Jon says:

    One of the reasons I have continued to purchase access to your sites is indeed the customer service you offer. Queries are answered within a 24 hour time frame, often quicker. Additional days have been offered in the past due to some speed issues that were resolved within a few hours. I was also offered a 7 day membership to a site when I had a query about the content after the network upgrades. I know of no other sites I have used in the past that would offer the same service during or even before a membership. It is one reason why I continue to pay for access when it would be just as easy to find the content elsewhere for free.

    So I can see how annoying incidents like this are where someone has clearly got a scene they wanted and then tried to get a refund. In effect it is as you say stealing content. Keep up the good work and remember that very few of your customers, new or old, are this type of customer.

  3. Steven says:

    Thanks Ian. It’s certainly just the odd one or two – and we tend to enjoy a good rapport with most of our customers. We’re all in this for the same purpose after all – the love of tgirls!

  4. Steven says:

    I don’t pick up that many – just every once in a while 🙂

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